Refund Policy

1. Refund Policy Overview

At AGA Beauty, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which you may request a refund or exchange for products purchased through our website.

We pride ourselves on product quality and customer satisfaction. If you have any concerns about your order, please contact us before returning products.

2. Eligibility for Refunds

You may be eligible for a refund if:

• Wrong Item Delivered: You received a different product than what you ordered
• Defective or Damaged: The product is defective, damaged, or significantly different from the description
• Not As Described: The product is materially different from the description provided
• Unusable Condition: The product arrived in unusable condition (e.g., expired, broken seal)

3. Non-Refundable Items

The following items are generally non-refundable:

• Personal care items used products (due to hygiene reasons)
• Digital products (unless technical issues prevent access)
• Items returned after 7 days of delivery
• Products damaged due to customer misuse

4. Refund Process

Step 1: Contact Us First

Before returning any products, please contact our customer support team:

Step 2: Refund Approval

Our team will review your request and respond within 2-3 business days with:

• Refund approval code (if approved)
• Return instructions (including return address)
• Any shipping labels or return labels required

Step 3: Return the Product

You must return the product within 7 days of receiving our approval.

5. Refund Methods

Approved refunds are processed as follows:

• Bank Transfer: Refund to your bank account within 7-10 business days
• Store Credit: Store credit for future purchases
• Replacement: Replacement product (if available)

For orders placed via bank deposit, the original deposit will be refunded to the same bank account.

6. Damaged or Defective Products

If you receive a damaged or defective product, please:

• Take a photo of the damaged area and packaging
• Contact us within 48 hours of delivery
• We will arrange for a replacement or refund

7. Order Cancellations

Customer-Initiated Cancellations:

If you want to cancel an order before it ships, please contact us immediately:

Admin-Initiated Cancellations:

We reserve the right to cancel orders at our discretion for reasons including but not limited to:

• Product unavailability
• Payment verification failure
• Suspicious or fraudulent activity

In such cases, you will receive a full refund.

8. Shipping Costs

For cancelled orders, you will receive a full refund including the product cost, but shipping costs are non-refundable. For defective products, shipping costs are covered by us.